Standard UPS Ground shipping is free on orders of $75+. For orders under $75, you may calculate your shipping costs by adding products to your shopping cart, as shipping costs vary by location and package weight. We also offer UPS Next Day Air and Second Day Air for an additional fee.
The standard time for your package to arrive is approximately 7-10 business days from date of purchase. All orders placed after noon EST will be processed the following business day. Please allow up to 1-3 business days for your order to ship.
No, we do not ship to P.O. Boxes.
To check the status of your order, simply log into your oneoceanbeauty.com account and select “Order History” in the “My Account” page. If you still have questions about your order, please send an email to firstname.lastname@example.org with your order number along with the order confirmation email and we will get back to you as soon as possible.
Registering for an account provides you with a quick and easy checkout, allows you to track orders & shipments and manage your auto-replenishment orders.
We accept American Express, Visa, Mastercard, and Discover credit cards. We also accept PayPal, Amazon Pay, AfterPay, ShopPay and One Ocean Beauty Gift Cards. Please note we do not accept banking gift cards, international credit cards, checks or money orders.
We are required by law to collect state sales tax on orders being shipped to NY or NJ. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required). Sales tax charges are based upon the state where your order is being shipped. All applicable state and local sales taxes will be calculated during the checkout process.
One Ocean Beauty is a cruelty-free skincare and wellness brand. One Ocean Beauty formulas are not tested on animals and are cruelty-free. We are proud to be Leaping Bunny certified.
Our ingredients are listed on every product page on the website. There is an ingredient listing located under the product description where you can find the full list of ingredients for the products you're interested in.
With so many claims of ‘clean’ and ‘natural’, it’s hard to know which products are actually natural and safe to use since there is no official standard.
There’s ‘clean’ and then there’s clean. Many brands make this claim but their products still contain ingredients that are known to be harmful to humans and the environment. We are committed to going beyond what is required in the U.S. and have worked to eliminate all ‘dirty’ ingredients from our formulas. Because there is no official standard for determining what constitutes clean beauty, we have followed Credo’s ‘Dirty List.’ We believe this list to be the strongest standard for clean beauty in retail.
Our products are natural and free of harmful toxins that are often found in other skincare products including GMOs, parabens, sulfates, phthalates, PEGs, nanoparticles, mineral oil and synthetic fragrance.
To maintain the purity, our Revitalizing Sea Serum is packaged in an airless pump. Due to the vacuum, sometimes the pump does not dispense immediately and needs to be coaxed. Although it's tempting, do not open the pump as this will destroy the vacuum. Pump 20 times and the serum will dispense. If it is still stubborn, try tapping the base of the pump on a hard surface and turning upside down to pump. If you continue to experience issues, please contact us at email@example.com.
We are trying hard to do our part to make the least impact on the environment as possible. Our inner and outer packaging is 100% recyclable. Our shipping boxes are made from sustainable forestry and we are constantly working towards zero waste.
The oceans are our inspiration and the conservation of this precious resource is in our DNA. When you purchase a One Ocean Beauty product, you make a direct contribution to Oceana, the largest global organization for the protection and restoration of the oceans.
We want you to love your One Ocean Beauty purchase. If you are not totally satisfied, we offer a 30 day money back guarantee. No need to return the product back to us.
To begin the return process please send an email firstname.lastname@example.org within 30 days of your purchase and we will be happy to remit your account for the full amount of your purchase. If you wish to make a return after 30 days of purchase date, you will receive store credit.
If you would like to send the product back to us, you will need to pay for shipping. We're sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your item. We recommend that your return or exchange is sent via FedEx, UPS or insured Parcel Post for your protection and to insure prompt delivery.
If you are shipping an item over $75, we recommend that you use a shipping service with reliable tracking, or that you purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Please Note: only items purchased on www.oneoceanbeauty.com may be accepted for return. If you purchased your One Ocean Beauty product at one of our authorized retailers, please contact them for assistance.
If you would like to initiate an exchange, please follow our return policy above, and place a new order. If your product arrives damaged, we will gladly replace the product at no additional cost.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.
If you haven't received your refund after 5-10 business days we recommend contacting your bank and/or credit card company. It may take some time before your refund is officially processed and posted. If you have done all of this and you still have not received your refund, please contact us at email@example.com.