COMPANY CONTACT INFO
Live Chat available on the website between 10am-5pm EST Monday-Friday
Email us anytime at customercare@oneoceanbeauty.com
RETURNS
RETURN POLICY
One Ocean Beauty accepts returns on unopened products within 30 days of purchase. Please note that we will credit back to the original form of payment. Please contact our Customer Care Team before returning your order at customercare@oneoceanbeauty.com.
IF YOU’VE REQUESTED A RETURN
Once your return request is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within a few business days. Please note that depending on your credit card company, it may take additional time after your credit is applied for it to post to your account.
ORDERS
DOES ONE OCEAN BEAUTY SHIP INTERNATIONALLY?
At this time we are only shipping orders from our website to the US. Please sign-up for our newsletter and we will announce when we expand into other regions. You can also visit our wholesale partner, Net-a-Porter, for orders that require international shipping.
HOW MUCH DOES SHIPPING COST?
Standard UPS Ground shipping is free on orders of $75+. For orders under $75, you may calculate your shipping costs by adding products to your shopping cart, as shipping costs vary by location and package weight. We also offer UPS Next Day Air and Second Day Air for an additional fee.
HOW LONG WILL IT TAKE TO SHIP?
The standard time for your package to arrive is approximately 7-10 business days from date of purchase. All orders placed after noon EST will be processed the following business day. Please allow up to 1-3 business days for your order to ship.
DOES ONE OCEAN BEAUTY SHIP TO P.O. BOXES?
No, we do not ship to P.O. Boxes.
HOW DO I CHECK THE STATUS OF MY ORDER?
To check the status of your order, simply log into your oneoceanbeauty.com account and select “Order History” in the “My Account” page. if you still have questions about your order, please send an email to customercare@oneoceanbeauty.com with your order number along with the order confirmation email and we will get back to you ASAP.
WHY REGISTER FOR A ONEOCEANBEAUTY.COM ACCOUNT?
Quick and easy checkouts
Track orders & shipments
Manage your auto-replenishment orders
WHAT PAYMENT METHODS DO YOU ACCEPT?
Oneoceanbeauty.com accepts American Express, Visa, Mastercard, and Discover credit cards. We also accept PayPal and Amazon Pay. Please note we do not accept gift cards, banking gift cards, international credit cards, checks or money orders.
HOW MUCH IS THE SALES TAX?
We are required by law to collect state sales tax on orders being shipped to NY. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required). Sales tax charges are based upon the state where your order is being shipped. All applicable state and local sales taxes will be calculated during the checkout process.
PRODUCT SAFETY
DO YOU TEST ON ANIMALS?
One Ocean Beauty is a cruelty-free skincare and wellness line. One Ocean Beauty formulas are not tested on animals and are cruelty-free. We are proud of our Leaping Bunny certification.
I HAVE ALLERGIES TO CERTAIN INGREDIENTS; CAN YOU GIVE ME A LIST OF PRODUCTS THAT DO NOT CONTAIN THIS ALLERGEN?
Our ingredients are listed on every product page on the website. There is an ingredient listing located under the product description where you can find the full ingredient list to the products you're interested in.
ARE YOUR INGREDIENTS CLEAN?
With so many claims of ‘clean’ and ‘natural’, it’s hard to know which products are indeed natural and safe to use since, incredibly, there is no official standard.
There’s ‘clean’ and then there’s clean. Many brands make this claim, but their products still contain ingredients which are known to be harmful to humans and to the environment. From the start, we committed to beyond what is required in the U.S. and have worked to eliminate all ‘dirty’ ingredients from our formulas. As there is no official standard for clean beauty, we have followed Credo’s ‘Dirty List’ as we believe this to be the most stringent benchmark.
Our products are natural and free of harmful toxins that are often found in other skincare products, including GMOs, parabens, sulfates, phthalates, PEGs, nanoparticles, mineral oil and synthetic fragrance.
PRODUCTS
WHY IS MY REVITALIZING SEA SERUM PUMP NOT WORKING?
To maintain purity, our Revitalizing Sea Serum is packaged in an airless pump. Due to the vacuum, sometimes the pump does not dispense immediately and needs to be coaxed. Although it's tempting, do not open the pump as this will destroy the vacuum. Pump 20 times and the serum will now dispense. If it is still stubborn, try tapping the base of the pump on a hard surface and turning upside down to pump. If you continue to experience issues, please contact us at customercare@oneoceanbeauty.com
SUSTAINABLE
IS YOUR PACKAGING RECYCLABLE?
We are trying hard to make as little impact on the environment as possible. Our inner and outer packaging is 100% recyclable. Our shipping boxes are made from sustainable forestry and we are working towards zero waste.
TELL ME MORE ABOUT YOUR ASSOCIATION WITH OCEANA!
The oceans are our inspiration and conservation of this precious resource is in our DNA. When you purchase with us, you make a direct contribution to Oceana, the largest global organization for the protection and restoration of the oceans.
